Her recent work with Services Australia involved supporting individuals through some of life’s most difficult moments—whether facing financial crisis, domestic and family violence, or mental health concerns. Sylvia has also worked within psychiatric rehabilitation settings, contributing to multidisciplinary teams and advocating for trauma-informed, person-centred care.

Sylvia’s long-standing commitment to people with disability is evident through her roles at the NDIA, where she supported participants as a Planner and Internal Review Officer. Her understanding of the NDIS system is both professional and personal, and she brings clarity, empathy, and persistence to each conversation.

She’s known for her ability to remain calm under pressure—skills honed during her years as a Communications Officer for NSW Police, and as a frontline contact for veterans and their families through the Department of Veterans’ Affairs. Sylvia doesn’t shy away from complexity; instead, she listens carefully, supports thoughtfully, and helps people find a path forward.

Sylvia also brings a global and creative lens to her practice. In 2019, she undertook a placement in Vietnam delivering mental health awareness training to those working with youth affected by trafficking and trauma. She has hiked, biked, sailed and studied around the world, published stories, and has been involved in charities, fundraisers, and volunteer work—proof that her warmth and drive extend well beyond her day job.

With trauma-informed training, crisis support skills, and a genuine belief in people’s ability to grow and heal, Sylvia is a powerful advocate and thoughtful ally for those she walks alongside.