FAQ’s

A Support Coordinator helps you understand your NDIS plan, connect with the right services, and make sure your supports are working well for you. We help you navigate the system, solve problems, and ensure your supports align with your goals and needs.

Our role is to help you build a stable, effective support network.

Specialist Support Coordination is designed for participants with more complex situations, such as psychosocial disability, housing challenges, behavioural concerns, or involvement with multiple systems.

We provide higher-level support to manage risk, coordinate complex services, and help create long-term stability.

This includes working closely with clinicians, housing providers, and other professionals to ensure safe and effective outcomes.

No. We do not keep a waitlist. We believe that there should be no need for you to wait to receive the disability supports you need, particularly in a large city like Newcastle that has an abundance of NDIS providers with availability. If we are unable to provide you with services, we will make some recommendations for other high-quality support coordination services in your local area.

Yes. Newcastle Social Workers is an independent provider. We do not deliver other services like support workers or therapists.

This means we are free from conflicts of interest and can provide unbiased advice and recommendations based solely on your needs and goals.

Our focus is on helping you access the best possible supports, not directing you toward our own services.

Yes. We only work with people who have NDIS support coordination funding or psychosocial recovery coaching in their plan.

We provide level 2 support coordination, level 3 specialist support coordination, and psychosocial recovery coaching.

We don't provide NDIS access requests ourselves, but if you get in contact with us then we are happy to point you in the right direction to some services that do. Your local NDIS office is usually the best place to start with this process.

Yes. We regularly help participants prepare for plan reviews by identifying unmet needs, gathering supporting evidence, and ensuring the NDIS has an accurate understanding of your situation.

We are a registered NDIS provider led by an AASW Accredited Social Worker with extensive experience supporting people with complex disabilities.

We are committed to ethical, independent, and high-quality support that prioritises your wellbeing, stability, and long-term outcomes.

We support:

• Adults with psychosocial disability

• People with complex needs

• Participants requiring Specialist Support Coordination

• We work closely with families, clinicians, and other providers to ensure coordinated and effective support.

We primarily support participants across Newcastle, Lake Macquarie, the Central Coast, Nelson Bay, and the Hunter region out to Singleton. We also occasionally work with participants in other states or more remote areas if they have been unable to find a suitable service in their local area. We always advise people to try to find a provider in their local area first.

We help you make sense of the NDIS and ensure you have the right supports in place to live a safer, more stable, and more independent life.

We work alongside you to understand your situation, connect you with the right services, and solve problems when things aren’t working.

Our goal is simple, to help you achieve real, practical improvements in your daily life.

Yes. Supporting people with complex situations is our specialty.

This includes psychosocial disability, housing instability, involvement with mental health services, and situations where multiple providers are involved.

We help bring clarity, coordination, and stability.

We aim to respond to all enquiries promptly and can usually begin supporting new participants quickly, depending on availability.

We understand that delays can cause stress and uncertainty, and we work efficiently to get the right supports in place.

You can contact us directly by calling 0411 803 777. You can also email us via info@newcastlesocialworkers.com.au, or send an enquiry through the form on our website.

You can also ask your NDIS planner to connect you with us. 

We will arrange an initial conversation to understand your needs and explain how we can help.